General Information

Chaperone Policy

Patients may ask for a chaperone in their consultation with a GP or nurse at any time.  The chaperone may be a friend or relative, or it may be provided by the practice.  Occasionally, the GP or nurse may wish a chaperone to be present themselves, they reserve the right to ask the patient to come back if there is not one available.

Do you look after someone?

you can identify yourself as a carer to us so we can help to support you - a carer is someone who provides unpaid support to a partner, relative, friend or neighbour who could not cope without your help - let us know

Interpretor Services

Are available at the surgery please ask at reception 


We want to make sure you can read and understand the information we send to you.  If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

If you require any information or communication support let us know so we can make a note on your records.

Sickness Certificate

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from, your employer or on the HMRC website


Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.


Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)


Violent Patient Policy

Violence against staff working in the NHS is a crime.  The practice has a zero tolerance of violence and abuse, either verbal or physical against its staff.  Any incident where staff are abused, threatened or assaulted will result in the patient being reported to the police and no longer allowed to receive medical services from this practice.


Access to records

In accordance with the Data Protection Act 1984 and the access to health records act 1990,  patients may request to see their medical records.  Such requests are by appointment only and may be subject to an administration charge.  No information can be released without your consent unless we are legally obliged to do so.



All staff in the NHS have a legal, ethical and contractual obligation to confidentiality and must ensure they act appropriately to protect patient information against improper disclosure.

The duty of confidentiality applies to all patients regardless of race, gender, social class, age, religion, sexual orientation and disability or medical condition.

It could be deemed to be gross misconduct if any staff member is found to be in breech of the above points.

Confidentiality extends to family members, therefore medical information relating to you will not be divulged to a family member without your written consent (eg we cannot give information regarding appointment times or test results to your spouse or other family members without your prior written consent)


Freedom of Information

To comply with current laws, our surgery has to follow the Freedom and Information Act giving out neccesary information by law. For more information on this please see the link to the act, viewable online - please click here


Privacy Notice

The privacy notice explains why the Family Medical Centre collects information about patients and how the information may be used.  If you require a copy of this policy please call into the surgery and ask at the reception.


Information sharing

From time to time it is helpful for us to be able to share information about your health and care requirements with other health organisations that are responsible for providing you with healthcare.  Across Nottinghamshire we are introducing a new system called MIG (medical Interoperability Gateway) which will enable us to share relevant medical information from your GP record with other healthcare professionals who are providing you with direct care.  The MIG allows for relevant information to be viewed by other healthcare professionsla, however before your information is accessed you will be asked for your explicit consent.  Examples of organisations that may access your GP health information include CNCS the out of hours team and local A&E departments.

Sharing of information in this way is designed to ensure that the healthcare professionals looing after you have the most relevent information to enable them to provide you with the most appropriate care.  The type of information shared is restricted and includes a summary of current problems, cureent medication, allergies, recent tests, idagnosis, procedures, investigations, risks and warnings - all this information is currently held in your GP system record.

Whenever a clinican from another healthcare organisation wishes to view your GP information via the MIG they will always seek your permission before doing so; if you say NO they will not be able to see any information from your GP recored during the episode of care.

If you have any concerns about the sharing of your information, or do not want your information being made available via the MIG, then please speak to us and we can advise accordingly.